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Terms and Conditions

Please read these terms and conditions carefully. You should understand that if you order any of our products, you are agreeing to be bound by these terms and conditions.

These terms and conditions do not in any way affect your statutory rights as a consumer.

Contract between Burgess Reclamation & you:

Once you have placed an order, we will send you an e-mail from us confirming your order has been accepted. The contract will only be formed when we send you an Order Confirmation. Payment will be taken at the time of your order. It is your responsibility to check the details on the order form are correct.

Company registered no. 06874447                           VAT no. 975785156


All products for sale on our website are priced in Pounds sterling and are subject to UK VAT at the current rate. The price of any product will be as quoted on our site, except in cases of obvious error. We are under no obligation to provide the product to you at the incorrect (lower) price even if we have sent you an order confirmation. Prices are subject to change at any time.

Description of goods:

We endeavor to make every effort to ensure that photographs and descriptions of our products are as accurate as possible; however some details such as colour may not be a true representation. All measurements are approximate.

Returns policy:

Some of our items are reclaimed, old or vintage and we advise you to see the item before you buy. Please be aware these items are sold as seen and therefore we request you examine and consider your purchases carefully as refunds will not be given on these items.

We will offer a refund on new item(s) with the exception of slate worktops/hearths*if the item(s) is returned within 14 days in the original packaging and undamaged. We are not liable for the outgoing or return delivery charges. We advise you to return the item(s) using signed for postage as we are not responsible for items lost in transit.

For large items of new furniture and our kitchen range, we will offer a refund minus a 10% restocking charge if the item(s) is returned within 14 days in the original packaging and undamaged. We are not liable for the outgoing or return delivery costs.

* We advise you to fully inspect slate worktops/hearths when loading or upon delivery as any exchange or refund will not be offered after this time.


We endeavor to keep a full stock of products, however occasionally an item will be out of stock, if this is the case we will inform you.


Never fear we can get your order to you with our delivery options.

Royal Mail/Parcel Force: Small items, eg; door handles, hinges, small kitchen items etc will be delivered 1st class within 48 hours of your order being processed. All deliveries will require a signature upon receipt of goods.

Orders received before 10.00am can be offered for a next day delivery service. Any faults or damage should be reported to us via email within 48 hours of delivery.

We do more than just deliver: Using our own vehicles and drivers we can provide a 'hands on service', where our drivers will for a small fee carry in your goods for your convenience. This service is usually for local deliveries but can be offered Nationwide. You will need to contact us before delivery to discuss your requirements and suitability of access.

Please contact us for a quote.

Nationwide Pallet Service: Using a third party pallet delivery service suitable for larger and heavier items. This service is offered in the UK.

PLEASE NOTE: This is a KERBSIDE DELIVERY. Which means the driver will get the pallet as close as possible to where the customer requires, in as far as it can be reached by the lorry (if there is no parking area or the driveway too narrow, the item(s) may be left on the street kerb). The pallet will then be off loaded and left with the contents still on the pallet. It will not be further moved, off loaded, unwrapped or otherwise manhandled by the delivery person. Off loading for single and double pallets is normally done by the use of the lorry's tail lift.

Delivery can occur at  any time of day, so unless authority is given to leave the pallet in a secure off road location, someone will need to be there to receive the pallet. You must advise us prior to delivery of any access issues, to ensure we can make the delivery.

Please contact us for a quote.

Crane lorry delivery with Hi-ab: Suitable for very heavy goods, eg building stone.

Please call for further details and a quote.

It is your responsibility to check the condition of the products delivered and you must highlight any issues upon receipt with the delivery carrier.

If you arrange for your own collection, we will not be held responsible for any damage caused during transit. This will be between you and your courier.

Our right to vary these terms and conditions:

We reserve the right to revise and amend these terms and conditions to reflect changes in the market conditions affecting our business, payment methods and changes in law and regulatory requirements.


All content on this website is the property of Burgess Reclamation Ltd and is protected by UK copyright and database laws. You may not extract or use any part of the website content without express written consent.

Many of the products we sell can't be sold via the website due to their size, fragility or special requirements. Contact the team at the yard to ask any questions, reserve your product and arrange delivery. 

Call +44 (0)1869 346 347



Local delivery from our reclamation yard in Oxfordshire

We can deliver locally using our own transport and a small fee may be charged. We have both a small lorry and a hi-ab lorry. If you wish to discuss any delivery information with us please use our contact page to contact a member of staff.

Man with a van delivery

This service is more suited for a more ‘hands on’ delivery is needed. The delivery driver will collect items from our yard in person and then deliver directly to your door. This service is available nationwide and is ideal for larger items such as oak worktops, doors, fireplace heaths and furniture.

Nationwide pallet delivery

Our nationwide delivery service is competitively priced, fast and reliable and fully insured.

All deliveries are chargeable and are based on the weight of your order.

We try to deliver within 48 hours from taking your order.

A specific delivery date will be arranged to suit you. Most deliveries are between the hours of 9.00 am and 5.00 pm, Monday – Friday except Bank Holidays. An additional charge will be made for a specific morning, afternoon or timed delivery.

Most orders are packed in either wooden crates or pallets. They will be delivered on a large lorry so it is important that any restricted access details are advised prior to your delivery. The delivery will be placed, at the driver’s discretion, to the nearest safest point to the property; this may be on the drive or just off the road. Please see diagram below.

The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present. All orders must be examined on delivery and any shortages, damages or other discrepancies must be noted on the delivery note and reported within the specified time period (see Terms and Conditions).

Your delivery may have extra or broken tiles which are additional to your ordered quantity. These are normally left in to brace the other tiles and will be noted on your delivery note.


Big Hi-Ab Crane lorry delivery

This delivery service is better suited for heaver items in large quantities, such as reclaimed bricks and stone.

Royal Mail postal delivery

Your items will be delivered via Royal Mail. This option is better suited to smaller items such as door fittings, ironmongery and small kitchen accessories.


We will help load your car/lorry if you wish to collect and we have blankets and bubble wrap to put around your items to keep your cars clean and tidy.

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