Shipping policy

Never fear we can get your order to you with our delivery options.

Royal Mail/Parcel Force: Small items, eg; door handles, hinges, small kitchen items etc will be delivered 1st class within 48 hours of your order being processed. All deliveries will require a signature upon receipt of goods.
Orders received before 10.00am can be offered for a next day delivery service. Any faults or damage should be reported to us via email within 48 hours of delivery.

We do more than just deliver:

Using our own vehicles and drivers we can provide a ‘hands on’ service, where our drivers will for a small fee carry in your goods for your convenience. This service is usually for local deliveries but can be offered Nationwide. You will need to contact us before delivery to discuss your requirements and suitability of access.

Please contact us for a quote.

Nationwide Pallet Service: Using a third party pallet delivery service suitable for larger and heavier items. This service is offered in the UK.

PLEASE NOTE: this is a KERBSIDE DELIVERY. Which means the driver will get the pallet as close as possible to where the customer requires, in as far as it can be reached by the lorry (if there is no parking area or the driveway too narrow, the item(s) may be left on the street kerb) The pallet will then be offloaded and left with the contents still on the pallet. It will not be further moved, offloaded, unwrapped or otherwise manhandled by the delivery person. Off loading for single and double pallets is normally done by the use of the lorry’s tail lift.

Delivery can occur at any time of day, so unless authority is given to leave the pallet in a secure off-road location, someone will need to be there to receive the pallet. You must advise us prior to delivery of any access issues, to ensure we can make the delivery.

Please contact us for a quote.

Crane lorry delivery with Hi-ab: Suitable for very heavy goods, eg building stone.
Please call for further details and quote.

It is your responsibility to check the condition of the products delivered and you must highlight any issues upon receipt with the delivery carrier.

If you arrange for your own collection, we will not be held responsible for any damaged caused during transit. This will be between you and your courier.