Refund policy
Some of our items are reclaimed, old or vintage and we advise you to see the item before you buy. Please be aware these items are sold as seen and therefore we request you to examine and consider your purchases carefully as refunds will not be given on these items.
We will offer a refund on new item(s) with the exception of slate worktops/hearths if the item(s) is returned within 14 days, in the original packaging and undamaged. We are not liable for the outgoing or return delivery charges. We advise you return the item(s) using signed for postage as we are not responsible for items lost in transit.
For large items, new furniture and our kitchen range, we will offer a refund minus a 25% restocking charge if the item(s) is returned within 14 days, in the original packaging and undamaged. We are not liable for the outgoing or return delivery costs. After 14 days only a credit note will be issued, less a 25% restocking charge, if the goods are returned undamaged. We are not liable for the outgoing or return delivery costs.
We will offer a refund on new item(s) with the exception of slate worktops/hearths if the item(s) is returned within 14 days, in the original packaging and undamaged. We are not liable for the outgoing or return delivery charges. We advise you return the item(s) using signed for postage as we are not responsible for items lost in transit.
For large items, new furniture and our kitchen range, we will offer a refund minus a 25% restocking charge if the item(s) is returned within 14 days, in the original packaging and undamaged. We are not liable for the outgoing or return delivery costs. After 14 days only a credit note will be issued, less a 25% restocking charge, if the goods are returned undamaged. We are not liable for the outgoing or return delivery costs.
