Terms of service

Please read these terms and conditions carefully. You should understand that if you order any of our products, you are agreeing to be bound by these terms and conditions.

These terms and conditions do not in any way affect your statutory rights as a consumer.

Contract between Burgess Reclamation & you:

Once you have placed an order, we will send you an e-mail from us confirming your order has been accepted. The contract will only be formed when we send you an Order Confirmation. Payment will be taken at the time of your order. It is your responsibility to check the details on the order form are correct.

Company registered no. 06874447
VAT no. 975785156

Pricing:

All products for sale on our website are priced in Pounds sterling and are subject to UK VAT at the current rate. The price of any product will be as quoted on our site, except in cases of obvious error. We are under no obligation to provide the product to you at the incorrect (lower) price even if we have sent you an order confirmation. Prices are subject to change at any time.

Description of goods:

We endeavour to make every effort to ensure that photographs and descriptions of our products are as accurate as possible; however some details such as colour may not be a true representation. All measurements are approximate.

Returns policy:

Some of our items are reclaimed, old or vintage and we advise you to see the item before you buy. Please be aware these items are sold as seen and therefore we request you to examine and consider your purchases carefully as refunds will not be given on these items.

We will offer a refund on new item(s) with the exception of slate worktops/hearths if the item(s) is returned within 14 days, in the original packaging and undamaged. We are not liable for the outgoing or return delivery charges. We advise you return the item(s) using signed for postage as we are not responsible for items lost in transit.

For large items, new furniture and our kitchen range, we will offer a refund minus a 25% restocking charge if the item(s) is returned within 14 days, in the original packaging and undamaged. We are not liable for the outgoing or return delivery costs. After 14 days only a credit note will be issued, less a 25% restocking charge, if the goods are returned undamaged. We are not liable for the outgoing or return delivery costs.

Radiators:

Radiators are supplied fully pressure tested. Care needs to be taken when moving and installing radiators as any knock, bang or mishandling can result in the radiator leaking for which the Company cannot be held responsible for or for any consequential loss or costs incurred.

Corrosive/acidic/caustic plumbing compounds or liquids are NOT to be used on or in any part of our radiators, our valves or connections including aggressive flushing agents.

If required, the system should be flushed with clean water only. The water in the system must be neutralised correctly following the use of any compounds etc if required using appropriate crystals or similar. If caustic and/or corrosive compounds have been introduced into the system this will result damage to seals/gaskets.

When a chemical cleanser is used it must be thoroughly flushed from the system. We recommend using a chemicals product that is not acid based and should not affect seals. After treatments the water should be checked for a neutral PH between 7 – 8.

System design, flushing and dosing must be in accordance with BS 5449, 1990, BS EN 12828:2003 and BS 7593.
Following this procedure the system must be closed with a sufficient Corrosion Inhibitor suitable for the water quantity in your system.

Ensure the minimum correct levels of inhibitor are present at all times to prevent corrosion take into account the particular metals within the system.

Appropriate inhibitor should be used in conjunction with manufacturer’s instructions and appropriate quantities must be used for the water content of the system.

We recommend that our radiators are fitted by a qualified heating engineer or qualified plumber. We also recommend that your boiler is serviced annually.

Stock:

We endeavour to keep a full stock of products, however occasionally an item will be out of stock, if this is the case we will inform you.

Delivery:

Never fear we can get your order to you with our delivery options.

Royal Mail/Parcel Force: Small items, eg; door handles, hinges, small kitchen items etc will be delivered 1st class within 48 hours of your order being processed. All deliveries will require a signature upon receipt of goods.
Orders received before 10.00am can be offered for a next day delivery service. Any faults or damage should be reported to us via email within 48 hours of delivery.

We do more than just deliver:

Using our own vehicles and drivers we can provide a ‘hands on’ service, where our drivers will for a small fee carry in your goods for your convenience. This service is usually for local deliveries but can be offered Nationwide. You will need to contact us before delivery to discuss your requirements and suitability of access.
Please contact us for a quote.

Nationwide Pallet Service: Using a third party pallet delivery service suitable for larger and heavier items. This service is offered in the UK.

PLEASE NOTE: this is a KERBSIDE DELIVERY. Which means the driver will get the pallet as close as possible to where the customer requires, in as far as it can be reached by the lorry (if there is no parking area or the driveway too narrow, the item(s) may be left on the street kerb) The pallet will then be offloaded and left with the contents still on the pallet. It will not be further moved, offloaded, unwrapped or otherwise manhandled by the delivery person. Off loading for single and double pallets is normally done by the use of the lorry’s tail lift.

Delivery can occur at any time of day, so unless authority is given to leave the pallet in a secure off-road location, someone will need to be there to receive the pallet. You must advise us prior to delivery of any access issues, to ensure we can make the delivery.

Please contact us for a quote.

Crane lorry delivery with Hi-ab: Suitable for very heavy goods, eg building stone.
Please call for further details and quote.

It is your responsibility to check the condition of the products delivered and you must highlight any issues upon receipt with the delivery carrier.

If you arrange for your own collection, we will not be held responsible for any damaged caused during transit. This will be between you and your courier.

Our right to vary these terms and conditions:

We reserve the right to revise and amend these terms and conditions to reflect changes in the market conditions affecting our business, payment methods and changes in law and regulatory requirements.

Website

Copyright:

All content on this website is the property of Burgess Reclamation Ltd and is protected by UK copyright and database laws. You may not extract or use any part of the website content without express written consent.

These terms and conditions govern your use of our web site. Our terms have been provided and approved by legal documents provider LegalCentre.co.uk. Please read the terms in full before you use this Web site. If you do not accept these terms, please do not use this Web site. Using the Web site implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

Site Access

You will be able to access the majority of this Web site without having to register any details with us. [However, particular areas of this Web site. will only be accessible only if you have registered.]

Use Of Website

You are permitted to use our web site for your own purposes and to print and download material from this Web site provided that you do not modify any content without our consent. Material on this web site must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this Web site are owned by us or our licensors and must not be reproduced without our prior consent.

Subject to paragraph 2.1, no part of this Web site may be reproduced without our prior written permission.

Site Uptime

We take all reasonable steps to ensure that this Web site is available 24 hours every day, 365 days per year. However, web sites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this web site is unavailable at any time.

This Web site may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy privacypolicy.html , any material you send or post to this Web site shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this web site you shall not post or send to or from this Web site any material: for which you have not obtained all necessary consents;
that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this web site in breach of Paragraph 4.2.]

Links To and From Other Websites

Any links to third party web sites located on this Web site are provided for your convenience only. We have not reviewed each third party web site. and have no responsibility for such third party web sites or their content. We do not endorse the third party web sites or make representations about them or any material contained in them. If you choose to access a third party web site linked to from this Web site, it is at your own risk.

If you would like to link to this Web site., you may only do so on the basis that you link to, but do not replicate, any page on this Web site, and subject to the following conditions: you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
you do not misrepresent your relationship with us or present any false information about us;
you do not link from a web site that is not owned by you; and
your web site. does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

If you choose to link to our web site in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Disclaimer

We take all reasonable steps to ensure that the information on this Web site. is correct. However, we do not guarantee the correctness or completeness of material on this Web site We may make changes to the material on this Web site at any time and without notice. The material on this Web site. may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

The material at this Web site is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this web site. on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Web site.

Exclusion Of Liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Web site), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our web site. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Web site.

Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

Governing Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Our Details

Our business’s name is:
Burgess Reclamation

Our business address is:
Banbury Rd, Souldern, Bicester, Oxfordshire OX27 7HT

Our contact details are:
Email: info@burgessreclamation.co.uk
Telephone: 01869 346347.